Market Research Analyst

Project Role :

Market Research Analyst

Work location : Bangalore

Industry Experience :

Pharma

Work Timing : 6 : 30pm to 3 : 30 am (US Shift)

Overview :

Manages and creates contracted deliverables and revenue generating requests for clients. Builds, establishes and maintains effective business relationships with clients to support their questions and requests as their day-to-day contact. Partners with clients to derive optimum value from IQVIA Global products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients. Researches, analyses and responds to client inquiries that are complex and non-routine. Conducts product / services and process training for clients and other employees. Facilitate service meetings established by contract and client. Partners with the account manager to identify client business issues and provide solutions. Represent IQVIA on external client projects.

T he role of a Market Research analyst :

Manage Pharma accounts purchasing GMI offerings

Ensures fulfilment of contract specifications or possibly ad-hoc requests for assigned pharma accounts

Partners with clients to derive optimum value from IQVIA products and services while identifying revenue opportunities

Research, analyze and respond to client inquiries that may be very complex and non-routine

Partners with account manager to identify client business issues and provide solutions

Conducts product, service and process training for clients and IQVIA employees

Active participant within recurring client facing service meetings

Client focused, flexible, able to multitask, excellent time management skills and a team player who is also able to work independently

Day-to-day contact builds, establishes & maintains effective business relationships with client to support their questions & requests.

Qualifications

Bachelor's Degree Preferred

Five (5) years of related work experience Preferred

Knowledge of the concepts, practices and procedures of the client service representative field - Required

Knowledge of IQVIA products Preferred

Pharmaceutical experience Preferred

Meeting facilitation, presentation and training experience

Proficiency in PC applications, such as Excel

Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases

Good business acumen

Demonstrates problem solving, analytical and expert customer service skills

Demonstrates ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly