Business Analyst

About Company :Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

· Job Title : Business Analyst.

· Location: Bengaluru.

· Experience: 7 To 15Years

Work Mode ( WFO/Remote/Hybrid) : Hybrid

· Job Type : Full Time.

· Notice Period:- Immediate joiners.

·Detailed JD

• Lead a team of Business Analysts in an agile way, groom and share system knowledge with them to independently become productive on assigned areas.

• Create business process workflows, user interface designs, and mock-ups that mimic actual user interactions, collaborating with UI/UX designers.

• Assist customers in requirement analysis and Business Requirements Document (BRD) preparations.

• Lead and assist in implementation of end-to-end solutions in customer engagements.

• Lead client discussions with customer stakeholders, understand key business and system requirements and drive project team to achieve business objectives.

• Provide business and functional support to the technical team during development and test programs after completion to ensure compliance with specifications.

• Investigate operational problems, identify causes, and support the testing and implementation of corrections.

• Work collaboratively with clients and travel if required for workshops with customers and important stakeholders.

• Evaluate and collect the business requirements in collaboration with clients.

• Document functional and technical solutions in detail, obtaining customer/stakeholder approval prior to technical development. Create effective user stories with the help of the Scrum team.

• Ensure total test coverage by implementing a proper review process within the team.

• Arrange demo calls for business users to initiate User Acceptance Testing (UAT).

• Provide proper hyper care support and ensure that the root cause of the problems are identified and fully resolved by collaborating with technical team.

• Ensure proper handover of completed Change Requests (CRs) to the Application Management Services (AMS) team.

• Support and mentor junior business analysts, QA resources, and development teams in the development process.

• Provide Business Analyst (BA) acceptance for developments and fixes done by the development team.

• Lead and drive the daily scrum call for the Commercial module. Continue to learn cross module functionalities in the system.

• Collaborate with diverse teams to deliver results that are aligned with the client.

• Contribute for Cargo product regularly attending calls and meetings with product management team.

• Ability to create service roadmaps and provide thought leadership on key industry trends and innovations.

• Create User manuals and other product related documents and update periodically to keep the content up to date.

• Continuously contribute to product management related activities on need basis.

• Collaborate with different lines of business to gather project forecasts and assist in annual budgetary planning and prioritization.

• Stay current with the industry trends by continuous market and industry research and document improvements for the product continuously.

Skills Required
functional support , Requirement Analysis, Scrum, Product Management