Product Support Specialist - Callisto

Highlight of the engagement opportunity

• Nature of role : Graduate with technical background
• Number of years of experience expected : 2-5 years.
• Areas of experience preferred : Providing product support for GRC solutions, implementation of GRC solutions, support on No-code platforms, customer handling experience
• Educational qualification expected : Bachelor’s degree.
• Additional qualifications / certifications required : NA.
• Preferable additional certifications : Experience with ticketing system
• Preferred geography of previous work experience : India, Middle East, APAC
• Language requirements : Ability to write and speak fluently in English. Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders
• Application experience : Development / Implementation experience to GRC tools such as Pentana, MetricStream, Open Pages, SAP Audit, etc. is preferred.

Acies is seeking a highly motivated and customer-focused Support Engineer to join our Customer Support team. The successful candidate will be the first point of contact for our B2B clients, providing initial technical assistance and issue resolution for our software products across the treasury, risk, finance, and regulatory compliance domains. This role requires a blend of technical aptitude, problem-solving skills, and excellent communication to ensure client satisfaction and efficient support delivery.

Key responsibility areas :

Other important information :

Selection process :

We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows :

Preparation required :

It is recommended that you prepare on the following aspects before the selection process :

For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https : / / www.acies.consulting / contact-us.php or e-mail us at careers@acies.holdings.

How to reach us :

Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https : / / www.acies.consulting / careers-apply.html