Education Program Director

Global Education Programs Manager

This is a high-level program management opportunity where you will lead the end-to-end delivery of multi-cohort education programs across various regions. Your responsibilities will include planning, admissions, instructor and content operations, live delivery, learner support, platform administration, localization, data / reporting, and vendor / partner management.

Key Responsibilities :

• Program Planning & Calendarization : Develop annual and cohort calendars; map milestones, runbooks, and critical paths; coordinate with cross-functional teams.
• Admissions & Enrollment : Own application review, selection, orientation, and the enrollment funnel; proactively address early challenges for at-risk learners.
• Instructor & Content Operations : Recruit and schedule instructors / guests; create briefs; collect slides / assignments; ensure accessibility (captions, transcripts, alt text).
• Live Delivery & Learner Experience : Host or stage-manage live sessions; maintain modules and capstones on track; manage community spaces and service level agreements for learner support.
• Platforms & Tooling : Administer Learning Management Systems (LMS), video, and collaboration tools; maintain standard operating procedures (SOPs); troubleshoot and coordinate with vendors as needed.
• Assessment & Credentials : Uphold academic integrity; track assignments and rubrics; issue certificates / badges and verify records.
• Localization & Accessibility : Coordinate translation / subtitling; adapt schedules and holidays; meet accessibility standards.
• Data, Analytics & Reporting : Maintain dashboards; analyze engagement and outcomes; publish regular updates and final reports.
• Budget & Vendor Management : Track expenses vs. budget; manage honoraria, micro-grants, and contracts; ensure timely payments.
• Compliance & Safeguarding : Respect privacy and data protection; uphold codes of conduct; escalate issues promptly.
• Continuous Improvement : Gather feedback; conduct retrospectives; prioritize improvements to curriculum, workflows, and tooling.

Requirements :