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SAP Services - Delivery Lead
ConfidentialBengaluru / Bangalore, India8 days ago
Job descriptionA minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage The ideal candidate should have done his engineering from a premium institute Experience in establishing and maturing a delivery organization focusing on SAP services 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC Ability to clearly craft, communicates, measure, and manages expectations of stakeholders. Demonstrated record of success in a goal-oriented, highly accountable, agile environment Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer
Product Segment : SAP Service
We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations.
Reporting to the Practice head, you will be :
- Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs
- Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
- Overseeing the management of operations, deliverables to have better efficacy.
- Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
- Deliver consistently high customer satisfaction, measured through formal and informal feedback.
- Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
- Drive business growth through partnership with Sales Team to execute solutions for customers globally.
- Enhance the workplace through leadership, employee engagement and personnel development.
- Work with business partners to accurately forecast and support business growth strategies.
- Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
- Ability to prioritize company objectives and meet aggressive deadlines.
Eligibility :
Experience :
Qualifications
Bachelors in engineering & Masters in general management would be an advantage
Educational qualification :
Bachelors in engineering & Masters in general management would be an advantage
Experience :
20+ years
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Skills Required
Ai, delivery operations
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Service Delivery Lead • Bengaluru / Bangalore, India