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Customer Success - Contractual (6 months)
Customer Success - Contractual (6 months)FRND • guwahati, assam, in
No longer accepting applications
Customer Success - Contractual (6 months)

Customer Success - Contractual (6 months)

FRND • guwahati, assam, in
5 days ago
Job description

Responsibilities -

  • Assist in sourcing, screening and onboarding candidates through various portals, social media, and internal databases.
  • Maintain candidate databases and prepare hiring reports.
  • Support employer branding initiatives on LinkedIn and other platforms.
  • Understand customer goals, challenges, and workflows to provide tailored solutions that drive success.
  • Collaborate with Product, Operations and Support teams to resolve customer concerns and enhance the user experience.
  • Monitor customer engagement, usage metrics, and satisfaction levels to proactively address issues.

Requirements-

  • Are available for full-time (In-Office)
  • Are available for a duration of 6 months
  • Should be highly proficient in English (International calling)
  • Basic Excel knowledge
  • Strong organisational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Prior internship or work experience in a similar setup is a plus

    • Note - The FRND team operates six days a week, with every second and fourth Saturday designated as a day off

    About FRND

    FRND is redefining the way people connect by building a social platform that’s not just engaging but also safe, inclusive, and fun. We’re a rapidly growing startup with a bold mission : to transform online interactions into meaningful relationships.

    Why FRND?

  • Impact at Scale : Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
  • Rewarding Journey : Competitive compensation, equity options, and growth that parallels FRND’s explosive success.
  • Learn with the Best : Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
  • Freedom to Thrive : Enjoy an unlimited leave policy and unparalleled ownership of your work.
  • Product-Centric Mindset : Work in a company where products take centre stage, solving unique challenges with innovative solutions.
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    Customer Customer • guwahati, assam, in