Support Engineer

Job Description :

Provide support for our in-house partners and staff

Assist in research and development of our products

Delighting customers by going the extra mile and providing an excellent experience for clients

Address all incoming issues and questions via email and chat

Serve as a trusted advisor to real estate agents in the U.S. and Canada sharing best practices and resources as appropriate

Must be able to control composure and emotions in stressful situations and capable of

absorbing and delivering constructive feedback in a positive way

Proactively seeks tasks and looks for opportunities to collaborate with and assist others

Utilize internal tools to request assistance from other teams (i.e. JIRA)

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1