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Product Operations Intern

Product Operations Intern

ConfidentialBengaluru / Bangalore, India
30+ days ago
Job description

Intern – Product Operations

Position Overview :

We're looking for a Product Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.

About the Role

As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle.

Key Responsibilities :

  • Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
  • Document customer feedback and product issues for the Product team.
  • Help develop and optimize processes for sharing customer insights with Product.
  • Assist in organizing and documenting product updates for Customer Support.
  • Support creation of internal knowledge base articles on new features and product changes.
  • Represent the voice of the customer in cross-functional meetings.
  • Track and measure the impact of product changes on support ticket volume and customer satisfaction.

Required Qualifications :

  • Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field.
  • Strong analytical skills with great attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to simplify complex information into clear, actionable insights.
  • Basic understanding of product development and customer support workflows.
  • Strong organizational skills with the ability to manage multiple priorities.

    • Good to Have :

  • Previous internship or experience in customer support, product management, or operations.
  • Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).
  • Basic SQL knowledge.
  • Experience with project management tools (e.g., Jira, Asana).

    • What We Offer :

  • Hands-on experience in product operations and customer experience.
  • Mentorship from experienced Product and Customer Support professionals.
  • Exposure to real-world product development processes.
  • Opportunity to impact product decisions through data-driven insights .
  • Collaborative, cross-functional work environment.
  • Structured internship program with clear learning objectives.
  • Competitive compensation.

    • Duration : 3 months, On site.

    Location :

    Unacademy Head Office, Domlur, Bangalore, India.

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    Skills Required

    Data Analysis, Ticket Management Systems, Sql

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