Head - Concierge Services

About Entrust Family Office

Entrust Family Office is a leading Multi-Family Office committed to serving ultra-high-net-worth individuals (UHNI) and uber-wealthy families with a comprehensive range of financial and non-financial services, tailored to their unique needs.

Position Overview : Head - Concierge Services

Entrust Family Office is building a world-class UHNI Concierge Services vertical to complement its multifamily office offerings. The Head – Concierge Services will be responsible for conceptualising, building, and scaling this business as an independent profit centre. The leader will design exceptional lifestyle experiences for UHNI families while ensuring seamless execution and monetisation of the vertical.

This is a high-ownership, entrepreneurial role suited for a driven professional with deep networks, impeccable service standards, and the ability to create differentiated value in luxury lifestyle management.

Job Title : Head of Concierge Services

Location : Bangalore (with travel as required)

Experience : 15+ years in high-end hospitality, luxury travel, aviation / airline customer experience, event management, or UHNI concierge services

Reporting To : Founders / CEO

Role Type : Leadership | Build & Run an Independent Vertical

Key Responsibilities

A. Vertical Leadership & Strategy

• Build the Concierge Services vertical from the ground up with clear revenue models and service playbooks.
• Develop annual business plans, pricing structures, partner agreements, and monetisation strategies.
• Lead a team (eventually) and build systems, SOPs, and service delivery standards aligned to UHNI expectations.
• Ensure complete confidentiality, discretion, and trust in all UHNI engagements.

B. Luxury Travel & Experiential Services

o Global five-star chains o Boutique curated stays o Private islands & villas

o Chartered yachts

o Luxury safari and heritage tours

o Exclusive international festivals and cultural circuits

C. Event Curation & Exclusive Access

o Global sporting events (F1, Wimbledon, IPL, Olympics, etc.)

o High-end music festivals

o Art fairs and auctions

o Luxury watch, auto, and lifestyle showcases

D. Mobility & Lifestyle Advisory

E. Aviation, Yachting & High-Value Assets

o Fractional ownership of private jets o Helicopter charter services

o Private jet card programs

o Procurement or leasing of yachts

o Marina services and global yacht brokers

F. Vendor & Partner Network Management

G. UHNI Client Management

Key Qualification & Experience

o Luxury hospitality

o Premium airline customer experience (First / Business Class segment)

o High-end event management

o UHNI concierge services

o Luxury travel or lifestyle management

Skills & Attributes

Performance Metrics

Why Entrust

Skills Required

Luxury travel or lifestyle management, Exceptional communication and interpersonal skills, Strong negotiation skills, Luxury hospitality, Strong network in luxury travel, UHNI concierge services, High-end event management, Premium airline customer experience