Sr. Analyst - Workforce Analytics (PowerBI)

Key Accountabilities :

• WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
• Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment
• Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
• Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change / Projects, L&D & other WFM Support team
• Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Ability to function in a virtual team environment, with enterprise thinking to make / propose ideas / solutions as required

Experience and essential capabilities