Responsibilities
Conduct audits & ensure SOP adherence
Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)
Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)
Analyze data, identify gaps & drive action plans
Collaborate with stakeholders to optimize processes
Maintain QA & training documentation
Lead and support project-driven initiatives to improve quality and training effectiveness
Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements
What We’re Looking For
1-3 years of QA experience (preferably in call center / e-commerce)
Strong MS Excel expertise
Skilled in training delivery & module creation
Analytical, detail-oriented & independent worker
Graduate with excellent communication skills
Knowledge of CSAT, NPS, FCR is a plus
Open to travel for training / audits
Certification post-training
Project-driven mindset with ability to take complete ownership of tasks and deliverables
Auditor • Amritsar, Punjab, India