Desktop Remote Support

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role : Desktop Remote Support

Experience Range : 4 - 6 years

Location : Pune, Kochi, Indore

Interview Mode : Friday Virtual Drive

Must Have :

• This is an intermediary team between Service Desk and the next-level support teams.
• Perform deeper-level remote desktop troubleshooting.
• Possess deeper technical desktop knowledge than Service Desk agents.
• Calls that are within resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk.
• Utilize remote control tools in accordance with Manulife's security policies to diagnose, troubleshoot and train.
• Remote Deskside Support will provide incident and request management support to all End Users.
• Incident handling : including troubleshooting, follows incident management process.
• Service Requests : Any IMAC that does not require a physical presence should be completed by the RDS Team.
• Software application support for Tier 1, 2 and 3 applications both commercial off the shelf and customer developed.
• Installation support for Tier 4 applications.
• Queue management for incident resolution and request fulfillment.

Good to Have :

Essential :

Minimum Qualification :

Skills Required

Queue Management