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Telephone Operator

Telephone Operator

AccorHotelMumbai, Maharashtra, India
30+ days ago
Job description

Main Duties : Administration

  • Liaise with different departments for smooth and coordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

    • Financial

  • Identify optimal cost effective use of the resources and educate the team on the same.
  • Cash of the hotel to be used only for hotel or guest purpose.
  • Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
  • Coordinating with Finance if any deviation from the same.

    • Operational

  • Keep the Team Leader and Assistant Manager briefed at all times
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift smooth professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of daytoday administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of daytoday administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post
  • Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
  • Maintain records for banquet event happening in the conference or any other area of the hotel
  • Handle additional responsibilities as and when delegated by the Management.
  • Should be smiling and have a welcoming attitude while at reception on phone or any other part of the hotel
  • Responsible for daily administration meeting and greeting visitors dealing with guests queries and complaints and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.

    • Personnel

  • Ability to accept responsibility.
  • Self confidence motivation drive and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically inductively and creatively.
  • The propensity to recognize and acknowledge other peoples ideas.

    • Other Duties

  • Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
  • Helping other department in case of emergency.

    • Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety and the health and safety of others in the workplace.

    Replacement and Temporary Mission :

    Be ready and responsible for any job which may be assigned by the Management.

    Qualifications :

  • High school Diploma or equivalent.
  • Excellent communication skills both written and verbal required
  • Excellent organizations skills and ability to find solutions
  • Able to cope with the pressures of a very busy environment

    • Remote Work : Employment Type :

    Fulltime