Medical Tourism Case Manager

Company Description

IndiCure has been a trusted name in Medical Tourism in India since 2010, recognized for its personalized and detail-oriented approach. The company collaborates exclusively with top-tier surgeons and hospitals in India that meet stringent quality standards to ensure exceptional medical care for patients. With a commitment to customer-centric services, IndiCure has received numerous accolades and built trust among patients from over 50 countries. At IndiCure, every patient is treated as a valued member of the IndiCure family, with a focus on ensuring high-quality, personalized experiences.

Role Description

This is a full-time, on-site role for a Medical Tourism Case Manager based in Navi Mumbai. The Case Manager will be responsible for converting leads of people abroad looking for their surgery / medical treatment in India. The person will be in coordinating and managing medical cases, ensuring personalized care for each client. Daily tasks include liaising with healthcare providers, coordinating treatment plans, managing utilization of medical resources, and providing case management services. The role also involves assisting patients in navigating their medical journey, ensuring smooth communication and exceptional service.

Your primary responsibility is to facilitate the seamless transition of potential international patients into valuable clients of our healthcare system. Here are the key duties and qualifications for this role :

Duties and Responsibilities :

Lead Conversion :

Engage and understand :

Proactively engage with potential international patients, understand their specific healthcare needs and tailor communication accordingly.

Build Trust :

Establish trust and rapport with patients, addressing their concerns and providing accurate information about our services.

Navigating Processes :

Guide potential patients through administrative processes, including visa requirements, medical documentation, and appointment scheduling.

Relationship Building :

Network :

Establish and maintain relationships with patients, gather feedback to improve services and address any issues promptly.

Qualifications : Education :

Bachelor’s or master’s degree in any relevant healthcare field

Experience :

4-5 years of prior experience. Experience in medical tourism or non-clinical role will be preferred.

Familiarity with healthcare systems, medical terminology, and cross-cultural communication.

Skills :

Excellent interpersonal skills and empathy.

Strong organizational abilities.

Proficiency in English language.

Attention to detail and problem-solving skills.

Note :

This role requires sensitivity, adaptability, and a genuine commitment to providing exceptional patient care. If you thrive in a dynamic environment and enjoy connecting with people from diverse backgrounds, we encourage you to apply!

Job Type : Full-time

Time : Day shift

Allowance :

Cell phone reimbursement

Additional Wages :

Performance incentives

Yearly bonus

Work Location : In person. Kharghar, Navi Mumbai