Production Support Engineer

About PowerEdge (Signzy) :

PowerEdge is Signzy’s B2B fintech platform used by banks to run credit card journeys (onboarding → post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping production stable and issues closed fast is critical.

Role Overview :

Hands-on L2 production support to keep live SDK / API journeys healthy across bank environments - monitor, debug, fix what’s in scope, and escalate cleanly to engineering and

delivery.

Key Responsibilities

• Monitor production APIs, SDK / event flows and bank integrations for stability / latency / error-rate (APM / Grafana).
• Check / analyse logs; act on issues coming from Freshdesk, JIRA and internal channels.
• Validate / debug data via Metabase / SQL.
• Do 1st-level debugging and close L2 issues within SLA; escalate with clear RCA / context.
• Support releases / config changes and run post-deployment checks across bank environments.
• Maintain runbooks / known issues; write small Bash / Python / SQL scripts to speed up repetitive support tasks.
• Work with DevOps / eng to improve alerts / dashboards and keep alert hygiene.

Requirements

Plus : fintech / banking / API integration exposure; basic scripting; cloud / microservices