Embee Software - Operations Manager

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London.

The company enables, facilitates, and accelerates digital transformation for its customers businesses, connecting 80,000 organizations across all sectors with a vast selection of best-in class IT vendors, alongside its own services and solutions.

Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52 PERCENT in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry.

Noventiq 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africamarkets with significant growth potential. One of the largest SI's in India with revenue close to 700MS and growing to 900MS. 3500 Employees in India for India. Total 28 Offices in India across North, South, West & East. 1000 Resident Engineers across India. 2500 technical resources in India for India. Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies. Enviable customer base : 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.

Largest partner to Microsoft with combined infeed of USS600M about 25 PERCENT of Microsoft India You :

• Bachelor's degree in Information Technology, Computer Science, or a similar field.
• ITIL foundation (as advantage).
• 8 years in similar position, with skills in Service Management, Process Management, Delivery Management, Service Integration Management, Escalation Management.
• Written and verbal communication skills.
• Teamworking skills and a collaborative approach to work.
• Ability to multitask and prioritize your you'll do :
• Responsible & Accountable for overall delivery operations of the Delivery Center.
• Planning & implementation of process transition & migration including process mapping and documentation, estimation of staffing needs, training timeframes, escalation procedures, etc.
• Overseeing overall functioning of processes, identifying improvement areas, implementing adequate measures to maximize customer satisfaction level.
• Having good exposure on MWP Mumbai, Maharashtra, India.

(ref : iimjobs.com)