Role Responsibilities :
- Respond to customer queries via phone, email, or chat
- Provide accurate product or service details
- Log customer interactions in CRM system
- Ensure timely resolution and customer satisfaction
Job Requirements :
Graduate with 1–2 years of customer service experienceProficient in Malayalam and English communicationBasic knowledge of CRM tools and customer service protocolsGood problem-solving and interpersonal skillsSkills Required
Customer Handling, Customer Support, CRM Tools, Outbound Calling