Vocal Coach

Conduct

Voice & Accent (V&A)

training sessions for new hires and existing employees.

Assess agents' speech clarity, pronunciation, tone, modulation, and accent neutrality.

Design and deliver customized training modules based on process requirements.

Provide

individual coaching

and feedback to improve vocal performance.

Collaborate with

Quality and Training teams

to identify communication gaps and address them through targeted interventions.

Monitor and evaluate training effectiveness through assessments and call audits.

Stay updated with global communication trends and integrate best practices into training.

Support

soft skills development

including empathy, active listening, and professional tone