Operations Manager

Company Description

Equitas Small Finance Bank is a dedicated financial partner committed to helping individuals, families, and businesses achieve their aspirations through seamless banking services. As an active member of the communities we serve, we prioritize giving back and fostering growth. With a focus on fairness and transparency, we strive to transform the way banking is imagined, delivered, and experienced, ensuring our customers receive trusted and innovative financial solutions.

Role Description

This is a full-time, on-site role for an Operations Manager located in Varanasi. The Operations Manager will oversee daily operations, ensuring compliance with banking standards, managing workflows, and enhancing operational efficiency. The individual will coordinate between teams, monitor key performance indicators, implement process improvements, and ensure customer satisfaction. Additionally, the role involves staff training and development to maintain a high-performing work environment.

Qualifications

• Strong organizational and workflow management skills, including attention to detail and process optimization
• Experience in team coordination, leadership, and performance monitoring to ensure efficient operation
• Proficiency in compliance standards, regulatory requirements, and risk management practices
• Excellent communication skills, both written and verbal, for internal team interactions and customer engagement
• Analytical and problem-solving skills for identifying operational improvements and implementing solutions
• Bachelor's degree in Business Administration, Management, or related fields; a Master's degree is a plus
• Experience in the banking or financial services sector is highly preferred

Skills Required

Risk Management, Team Coordination, Leadership, Performance Monitoring, Process Optimization, workflow management , Regulatory Requirements