ROLE OVERVIEW
We are seeking a ServiceNow Proposal Writer to lead the development of high-quality, persuasive proposals in support of ServiceNow implementation and advisory services. This role is responsible for translating technical solutions, delivery approaches, and value propositions into clear, compelling written responses for RFPs, RFIs, SOWs, and client proposals.
KEY RESPONSIBILITIES
Proposal Development
- Lead end-to-end proposal development for ServiceNow-related RFPs, RFIs, and SOWs
- Draft executive summaries, technical approaches, methodologies, staffing plans, and assumptions
- Clearly articulate business value, outcomes, and ROI
Collaboration & Content Management
Partner with ServiceNow solution architects and delivery leadsMaintain proposal content libraries and reusable assetsCustomize content for client industry and objectivesCompliance & Quality
Ensure compliance with RFP requirements and deadlinesCoordinate reviews and version controlProofread for clarity, accuracy, and consistencyREQUIRED QUALIFICATIONS
3+ years proposal or technical writing experience in IT or professional servicesExperience supporting ServiceNow or enterprise SaaS proposalsStrong written communication and organizational skillsPREFERRED QUALIFICATIONS
Familiarity with ServiceNow modules (ITSM, ITOM, ITAM, etc.)Experience with systems integrators or ServiceNow partnersKnowledge of ITIL and Agile delivery modelsKEY ATTRIBUTES
Detail-oriented and deadline-drivenStrong storytelling and persuasion skillsCollaborative and adaptable