L2 Systems & Cloud Engineer

Job Title : Systems & Cloud Engineer (L2)

Experience Required : 3 to 5 Years

Location : Ahmedabad (Work from Office)

Shift : 24 / 7 Rotational

Notice Period : Immediate to 1 Month

Job Summary :

We are seeking a highly skilled Systems & Cloud Engineer (L2) to join our IT operations team. The ideal candidate will act as an escalation point for L1 engineers and handle advanced technical support issues related to systems, networks, cloud platforms, and IT infrastructure. The role requires solid troubleshooting capabilities, hands-on experience with Microsoft cloud technologies, and familiarity with global client support, especially in the US and Australia regions.

Key Responsibilities (KRA) :

• Handle escalated L2 support tickets, ensuring resolution within defined SLAs
• Monitor system alerts, logs, and incidents for timely issue identification and resolution
• Perform root cause analysis for recurring incidents and implement preventive measures
• Troubleshoot and resolve hardware, software, and networking issues
• Maintain and support Active Directory, DNS, DHCP, and Office 365 environments
• Provide support for Azure AD and manage cloud-based services
• Collaborate with NOC, DevOps, and product teams for technical escalations
• Maintain documentation for configurations, issues, and troubleshooting steps
• Ensure IT security and compliance best practices are followed in all deployments
• Support virtualization infrastructure including Hyper-V
• Interact with international clients, especially from the USA and Australia, for incident resolution and updates
• Assist in patch management, backup monitoring, and system performance optimization

Required Skillset :

Preferred Certifications :

(ref : hirist.tech)