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Digital Collections Strategy Manager – Pre-Delinquency Management

Digital Collections Strategy Manager – Pre-Delinquency Management

TalentPoolIndia
1 day ago
Job description

Role Overview :

We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and

early-stage risk management programs for our partner lending institutions. The role will

involve designing, deploying, and optimizing data-driven borrower engagement

strategies that proactively reduce delinquency and improve portfolio health.

Key Responsibilities :

1. Strategy & Design

  • Develop and implement digital pre-delinquency management frameworks using

borrower segmentation, behavioural analytics, and risk signals.

  • Define preventive engagement journeys (SMS, WhatsApp, email, IVR, app

    • notifications, etc.) to encourage timely repayment and reduce roll rates.

  • Partner with client institutions to design custom strategies aligned to their portfolio

    • mix (personal loans, credit cards, consumer durable finance, etc.).

    2. Execution & Optimization

  • Manage execution of multi-channel digital campaigns via Company's DCM platform.
  • Continuously analyse borrower responses and payment behaviours to refine

    • messaging, timing, and channel effectiveness.

  • Collaborate with Product and Data Science teams to test and iterate on predictive

    • models for delinquency prevention.

    Private & Confidential

    3. Client & Stakeholder Management

  • Work closely with client collection heads and risk teams to align pre-delinquency

    • initiatives with business objectives.

  • Present performance insights and dashboards, highlighting strategy impact on key

    • metrics such as DPD roll rates, cure rates, and collection efficiency.

  • Train client operations teams on digital engagement best practices.

    • 4. Cross-Functional Collaboration

  • Collaborate with internal Product, Analytics, and Customer Success teams to drive

    • product improvements based on client feedback.

  • Support integration with client LMS / CRM systems for real-time borrower insights.

    • Qualifications & Experience :

  • 5–8 years of experience in collections strategy, credit risk, or portfolio

    • management, preferably in banks, NBFCs, or fintechs.

  • Strong understanding of retail lending products and collections lifecycle, particularly

    • pre-delinquency and early-stage (0–30 DPD) management.

  • Experience working with digital channels, communication platforms, and analytics

    • tools.

  • Hands-on experience in A / B testing, segmentation, and campaign optimization.
  • Proficiency in Excel / SQL / Tableau / Power BI; exposure to CRM or collection

    • management platforms is a plus.

  • Excellent communication and stakeholder management skills.

    • What We Offer :

  • Opportunity to shape the future of digital collections and borrower engagement in

    • India.

  • Collaborative, high-growth environment with cross-functional exposure across

    • product, strategy, and analytics.

  • Competitive compensation and performance-linked incentives.
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    Strategy Manager • India