Business Continuity Manager

About the Role

This role is part of the Chief Risk & Compliance office at Zeta. The CRCO’s office is responsible for Policy & Process definitions, BCP, Privacy, Compliance and Audit for all of Zeta’s Banking & Payment services spanning multiple geographies across Asia, EU, US & Latam. As Manager of Business continuity, you will be responsible for BCP policy & process definitions, Conducting drills and post review implementations of Zeta’s IT systems & Production environments on the cloud and on-prem data centre’s across all geographies.

Responsibilities :

The candidate should have a broad range of Business Continuity experience, ideally in the Fintech services sector.

A good communicator, the candidate must demonstrate and ability to motivate and influence directors and other staff to maintain an overall Business Continuity capability that always satisfies the business needs

The candidate must have experience of building and maintaining Business Continuity Plans includes defining BCP policies and processes and RPO / RTO Objectives

The candidate must have experience of planning and managing the execution of Crisis Management simulations, Business Continuity tests and Infrastructure Disaster Recovery testing.

The role will coordinate a global Business Continuity awareness programme, providing training and guidance where required to staff in all Zeta’s offices.

Conduct post implementation reviews of all IT systems and production applications.

Conduct Business continuity related risk assessments

Audit Business continuity plans regularly and act.

Conduct Training & Drills and preparedness for emergency situations.

Third Party risk assessment wrt BCM

ISO 22301 certifications collaborate with IT Operations to achieve committed RTO / RPO / MBCU and production applications.

Conduct regular business impact assessments with Product teams and business units to quantify Business Continuity requirements and identify required Business Continuity Plans enhancements.

Entire BCP / DR / BCMS framework policies, conducting training and awareness in the organisation.

SPOC for BC related compliances for internal & external stakeholders

Skills

To be successful in this role, the following are the areas of expertise classified by their importance : -

Architecture and implementation of microservices & data systems on public and private clouds.

Exposure to Data center & Network architecture and implementation.

Proven experience in managing Business continuity for mid to large enterprises.

ISO22301 - Lead auditor and implementer certified.

Good understanding of agile development practices.

Excellent written and oral communication and penchant for policy and process documentation.

SRE(Site Reliability Engineering) / DevOps Experience.

BFS / Payment / Fintech domain experience - MBCP / CBPC certified

Experience and Qualifications

10+ years of overall experience in Business continuity planning and management in medium to large-sized companies preferably in Banking,

Payments and Fintech space..BE, B.Tech, M.Tech or ME in Computer Science or equivalent.