��Kickstart Your Career with Infosys BPM – Customer Support & Service Desk Voice Process Roles

Are you ready to power global enterprises with your communication skills and tech know-how At Infosys BPM , we are looking for energetic and motivated freshers and early-career professionals to join our Customer Support and IT Service Desk – Voice Process teams.

This is more than just a job — it&aposs your gateway to the world of enterprise IT and customer excellence.

• ???? Open Roles
• ???? IT Service Desk – Voice Support

Be the first line of defense for our global clients! Provide tech support and resolve queries related to :

• VPN, O365, drivers, Active Directory, and OS troubleshooting
• Tools like ServiceNow, Remedy, Control-M
• Networking basics, cloud computing, and Microsoft productivity tools

What you'll do :

• Attend client issues via calls, chats, or emails
• Solve problems independently using structured thinking
• Maintain professionalism, empathy, and urgency in every interaction
• Work with ticketing tools and document case progress
• ???? Customer Support Executive

Be the voice that customers trust. Provide end-to-end support with a focus on :

• First-contact resolution
• Conflict handling and objection management
• Clear communication and product understanding
• Empathetic, helpful, and efficient conversations

✅ Must-Haves

• Excellent communication skills (English – verbal & written)
• Willingness to work in 24 / 7 rotational shifts (including US hours)
• Full-time graduate degree (any stream)
• Commitment to 100% Work from Office (no hybrid)
• Quick learners with a problem-solving mindset
• ???? Good to Have
• Experience with ticketing tools or basic technical support
• Understanding of IT fundamentals or customer service etiquette
• Certifications in Customer Service, ITIL, or tech support (a plus!)
• ???? Why Join Infosys BPM
• Structured training programs to help you upskill and grow
• Hands-on exposure to global clients and real-time challenges
• Fast-paced, supportive, and inclusive work environment
• Industry-recognized brand that values talent, growth, and learning
• Clear career path for those who want to move into IT, operations, or leadership
• ???? Ready to Elevate Your Career

If you&aposre driven, articulate, and looking to build a strong foundation in customer support or IT service delivery , apply now and become part of the Infosys BPM legacy.

• ???? Apply Today! Let your voice be heard and make a difference, one call at a time.
• ???? Interested in Joining Infosys BPM We'd Love to Hear from You!

If you're ready to begin an exciting journey in Customer Support or IT Service Desk (Voice Process) with one of India's leading global firms, please share your updated resume along with the details below to :

• ???? [HIDDEN TEXT]
• ???? Kindly Include the Following Details in Your Email :
• ???? Full Name :
• ???? Email ID & ???? Mobile Number :
• ???? Graduation Details (Degree, Year, University) :
• ???? Date of Birth :
• ???? Post-Graduation (If applicable) :
• ???? Total Work Experience (in years) :
• ????️ Relevant Experience (Customer Support / Service Desk) :
• ???? Current / Previous Company :
• ???? Current CTC :
• ???? Expected CTC :
• ???? Notice Period :
• ???? Current Location :
• ???? Comfortable with Night Shift (Yes / No) :
• ???? Note : Only candidates who are comfortable with 24x7 rotational shifts and Work From Office (WFO) should apply.

We're excited to meet driven professionals who are ready to grow with Infosys BPM . Let's build your career, together! ????????

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR

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Skills Required

O365, Servicenow, Vpn, Networking Basics, Os Troubleshooting, Active Directory, Drivers, Control-M, Remedy, Cloud Computing