(Urgent Search) QUALITY MANAGER - COLLECTIONS CALL CENTER

Company Description

Resollect is a modern platform specializing in hard bucket recovery, repossession, auctions, and vendor marketplace solutions. We streamline asset recovery through an agency aggregator model, connecting businesses with trusted vendors for efficient and transparent recovery operations. Our end-to-end solutions facilitate faster and smarter recovery processes, from repossessing assets to auctioning them for maximum value. We ensure that businesses can recover their assets profitably and efficiently.

Role Description

This is a full-time, on-site role for a Quality Manager - Collections Contact Center located in Bengaluru. The Quality Manager will oversee the daily operations of the collections contact center to ensure high-quality service delivery. Responsibilities include monitoring and evaluating performance metrics, implementing quality improvement programs, ensuring compliance with industry standards, and providing regular training and feedback to staff. The role also involves collaborating with other departments to optimize processes and achieve business objectives.

Qualifications

• Experience in performance monitoring, quality assurance, and contact center management
• Strong skills in compliance, risk management, and regulatory requirements
• Excellent communication, leadership, and team management abilities
• Proficiency in data analysis, reporting, and process optimization
• Knowledge of collections and asset recovery industry
• Bachelor's degree in Business Administration, Management, or related field
• Ability to work on-site in Bengaluru