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Delivery Partner - Application Development & Support - Hospitality Domain
ITC Infotech India LtdBangalore, India7 days ago
Job descriptionOversee the design and development of custom applications tailored to hospitality business requirements Guide technical architecture decisions and ensure scalable, maintainable solutions Review code quality, development standards, and technical documentation Mentor development teams and promote knowledge sharing across projects Drive adoption of modern development frameworks, tools, and methodologies Application Support & Maintenance Establish and manage comprehensive support processes for production applications Lead incident response and problem resolution activities, ensuring minimal business impact Implement preventive maintenance strategies and performance optimization initiatives Coordinate with vendors and third-party service providers for integrated solutions Develop and maintain service level agreements (SLAs) and operational procedures Hospitality Domain Expertise Leverage deep understanding of hospitality operations including property management systems (PMS), point-of-sale (POS), customer relationship management (CRM), and booking engines Translate business requirements into technical solutions that address industry-specific challenges Stay current with hospitality technology trends, regulatory requirements, and industry standards Collaborate with hotel operations, revenue management, and guest services teams to optimize system functionality Serve as primary technical point of contact for hospitality clients Conduct requirement gathering sessions and solution presentations Build long-term partnerships through exceptional service delivery and domain expertise Identify opportunities for additional services and system enhancements 10+ years of experience in application development with proven track record of successful project deliveries 10+ years of hands-on experience in application support and maintenance 8+ years of domain experience in hospitality industry, preferably with hotel management systems Experience managing teams of 150-200 professionals Proficiency in modern programming languages Experience with web technologies, databases, and cloud platforms Knowledge of hospitality-specific systems such as Opera PMS, Micros POS, or similar platforms Knowledge of revenue management, distribution systems, and guest experience technologies Understanding of API integration, middleware, and enterprise application architecture Familiarity with DevOps practices and CI / CD pipelines Strong project management and leadership capabilities Excellent communication and presentation skills Problem-solving mindset with attention to detail Ability to work under pressure and manage multiple priorities Customer-focused approach with relationship-building skills
Job Description : Delivery Partner - Application Development & Support (Hospitality domain background)
Experience : 20 - 26 years
We are seeking an experienced Delivery Partner to lead and manage application development, support, and maintenance initiatives within the hospitality domain. This role combines technical leadership with client-facing delivery responsibilities, requiring deep expertise in both software development lifecycle management and hospitality industry operations.
Key Responsibilities :
Project Delivery & Management :
- Lead end-to-end delivery of application development projects for hospitality clients, ensuring timely and quality deliverables
- Manage project scope, timeline, budget, and resource allocation while maintaining client satisfaction
- Coordinate with cross SSL teams including developers, QA engineers, business analysts, and infrastructure teams.
- Implement best practices for efficient project execution. Provide regular project status updates and risk assessments to stakeholders
Application Development Leadership :
Client Relationship Management :
Required Qualifications & Experience :
Technical Skills :
Soft Skills :
(ref : iimjobs.com)
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Application Support • Bangalore, India
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