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Technical consultant

CareerwiseDelhi, Delhi, India

23 hours ago

Job description

Job Summary :

We are seeking a highly skilled and experienced Service Now Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of Service Now modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade Service Now solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.

Key Responsibilities :

Lead the design and development of Service Now workflows, applications, and integrations aligned with business requirements.
Architect and implement solutions leveraging :
App Engine Enterprise
ITSM / CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities
Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).
Integration Hub Starter for building and managing integrations with third-party systems.
IT Asset Management (ITAM,) including SAM Pro and HAM Pro.
IT Operations Management (ITOM) for discovery, event management, and operational intelligence.
Collaborate with cross-functional teams to gather requirements and translate them into scalable Service Now solutions.
Provide technical leadership and mentorship to junior developers and consultants.
Ensure adherence to best practices, coding standards, and governance frameworks in all Service Now configurations and customizations.

Required Qualifications :

8+ years of experience in Service Now platform development and architecture.

Proven hands-on expertise with the following Service Now modules : App Engine Enterprise, ITSM Pro / Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.

Strong understanding of CMDB, service catalog, and knowledge management.

Experience with Service Now’s Generative AI features is highly desirable.

Proficiency in Java Script, Glide API, and Flow Designer.

Service Now Certified Implementation Specialist certifications in relevant modules preferred.

Excellent communication, client-facing, and stakeholder management skills.

Preferred Certifications :

Certified Service Now System Administrator

Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM

App Engine Developer or Architect certification

Service Now Certified Technical Architect (CTA) is a plus

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Technical Consultant • Delhi, Delhi, India