Service Desk Analyst

Job Title : Analyst II, Service Desk

Experience : 3-5 Years

Job Location : Remote, India

Company Overview

Ensemble Health Partners India, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines advanced AI-driven analytics with tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. These AI-powered solutions are actively running in production, continuously optimizing processes and delivering data-driven insights at scale. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.

Position Overview :

The Service Desk Analyst will be responsible for providing technical support services to the organization. This position will be focused on diagnosing / resolving IT related problems and creating / assigning tickets to appropriate groups as needed. They will need to proactively escalate any issues that require additional attention. In addition to a bachelor's degree / IT certification we are looking for strong self-starters able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.

Roles & Responsibilities

• Field incoming support requests from the Service Desk call center and IT support portal.
• Provide end user support by diagnosing and resolving problems thru both questioning techniques and the use or remote diagnostics.
• Document all information related to calls in the IT Ticketing system.
• Prioritize and escalate incidents to 2nd level support as needed.
• Understand basics of client-based systems.

Required Skills

Why Join US

Associate Perks + Benefits

Skills Required

Hands-on experience with ticketing systems, Basic computer troubleshooting skills