Intern TOC Engineer

About the Role : Company overview

Osttra is the home of MarkitSERV Traiana Trioptima and Reset businesses that offer post trade services to a community of 10k clients. Our company brings together people processes and networks to solve the markets most challenging problems. Innovating integrating and optimising the post-trade workflow we are positively shaping the way the community works forever.

Role Overview

We are seeking a highly motivated and disciplined individual to join our Technical Operations Center (TOC) team as an Intern TOC Engineer

( Monitoring). This is an entry-level position for a fresher providing foundational experience in a mission-critical 24x7 support environment. The primary responsibility is to be the first line of defense monitoring key systems identifying anomalies and ensuring prompt escalation.

Key Responsibilities

24x7 Monitoring : Actively monitor multiple internal and client-facing applications infrastructure and services using various enterprise monitoring tools (e.g. Grafana Monolith etc.).

Alert Triage & Initial Analysis : Acknowledge categorize and perform initial triage of all incoming alerts and incidents.

Incident Logging : Accurately log all events and incidents in the ticketing system (Jira) ensuring comprehensive details are captured for escalation.

Escalation Management : Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2 / L3 teams Subject Matter Experts (SMEs) or development teams within defined SLAs.

Documentation : Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.

Shift Handoffs : Clearly and concisely communicate all active issues pending tasks and recent activity during shift changes.

Required Skills & Qualifications

Education : Fresh graduate (or final-year student) in a technical discipline (e.g. MCA or equivalent).

Availability : Must be willing and able to work a flexible 24x7 shift rotation including nights weekends and holidays.

Technical Aptitude : A strong interest in IT infrastructure networking and application support.

Communication : Excellent written and verbal communication skills to clearly convey technical issues.

Discipline : High level of discipline and attention to detail required for following strict operational procedures.

Preferred (But not required) : Basic knowledge of Linux / Unix command line or network concepts (TCP / IP).

About OSTTRA

Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years : MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.

Learn more at .

Whats In It For You

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) BSMGMT203 - Entry Professional (EEO Job Group)

Required Experience :

Intern

Key Skills

Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic

Employment Type : Full-Time

Experience : years

Vacancy : 1