Senior System Administrator

Position Responsibilities :

We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of OpenGov’s Atlassian ecosystem. This role focuses on delivering scalable systems solutions that enable operational efficiency, agility, and visibility across the company - including R&D, Go-To-Market (GTM), and General & Administrative (G&A) functions.

You will be the principal owner of our Atlassian stack : Jira Software, Work Management, Service Management, Insights Asset Management, Confluence, and related integrations - working closely with stakeholders across departments to translate business needs into intuitive workflows, improved data integrity, and actionable insights.

This is a high-impact role where you will bridge business process understanding with systems expertise, contributing directly to operations excellence, technology integration, and strategic initiatives across the organization.

A typical work week might comprise of :

Atlassian Systems Ownership (60%)

Lead administration and governance for Jira, Confluence, OpsGenie, Statuspage, and Asset Management across R&D, GTM, and G&A teams

Design and implement best-practice workflows, custom configurations, automation, and integrations to enhance collaboration, reporting, and team productivity

Maintain system performance and quality standards across field configurations, schema design, custom fields, plugins, dashboards, and automation rules

Provide tooling support and training across functions, and enable self-service reporting via dashboards, templates, and documentation

Manage vendor relationships, licensing, upgrades, and security across the Atlassian toolset

Ensure tooling aligns with Agile, GIST, ITIL, and SDLC practices across departments

40% Strategic Projects and Analysis

Lead cross-functional systems initiatives integrating Jira with other business and technical systems (e.g., GitHub, CI / CD pipelines, Productboard, Salesforce, SonarQube, Grafana)

Gather and analyze requirements from G&A, GTM, and R&D stakeholders to define scalable solutions that improve operational efficiency and user experience

Develop and document business processes and workflows with a focus on optimization, adoption, and performance measurement

Create and manage reporting frameworks to evaluate the effectiveness of tooling and process improvements

Present insights and recommendations to departmental leaders and executive stakeholders to drive alignment and system adoption

Heavily document & maintain technical documentation with the environment

Additional Professional Development

Engage in continuous learning through company-sponsored training and certification programs

Identify opportunities to expand your impact across adjacent business systems or data platforms

Be part of a collaborative, results-driven environment where you are empowered to innovate and lead change

The candidate should enjoy solving complex problems and challenging the status quo for the capabilities of the solution offering

Clear understanding and working knowledge of SDLC Principles and Software process

Role Requirements

5+ years experience administering and scaling Atlassian tools (Jira Software, JSM, Confluence, OpsGenie, Asset Management, etc.)

Experience integrating Jira with technical and business systems (e.g., GitHub, CI / CD, Salesforce, observability tooling)

Strong analytical skills and experience converting business processes into effective systems solutions

Knowledge of Agile and scaled Agile methodologies (SAFe, GIST), ITIL frameworks, and SDLC best practices

Proven ability to manage cross-functional initiatives, gather requirements, and lead implementation with minimal oversight

Excellent communication skills; capable of interfacing with technical and non-technical audiences across departments

Background in SaaS, enterprise software, or technology consulting preferred

Familiarity with cloud environments (AWS or Azure) and CRM systems (e.g., Salesforce) is a plus

Atlassian certifications preferred