Service Desk Analyst

Job Opportunity : Service Desk Analyst (Fresher)

Company : CBTS

Location : Chennai (Work from Office)

Shift : 24x7 Rotational

Kickstart your career with CBTS!

We are looking for enthusiastic freshers to join our team as Service Desk Analysts .

Responsibilities

Analyze and evaluate software and IT systems.

Respond to IT queries from clients and staff (in person, phone, or remotely).

Perform system installations, upgrades, and maintenance to prevent outages.

Create FAQs and training manuals for end users.

Maintain accurate service desk records.

Suggest improvements to enhance IT performance.

Coordinate with internal teams to meet IT requirements.

Stay updated with technological developments.

Required Qualifications

Associate or Bachelor’s degree in Computer Science, Information Systems, or related field.

Strong understanding of computer hardware and software.

Familiarity with task management and CRM tools.

Excellent analytical and problem-solving skills.

Strong interpersonal, communication, and teamwork abilities.

Good time-management and organizational skills.

Interested candidates can share their resume at :

hemamalini.dhanasekaran@cbts.com