L3 Area Service Manager,

The Area Service Manager is also responsible for the territory service requirements with focus on process / product improvement. The ASM would be a part of the Electric Vision of the company.  2. REPORTING RELATIONSHIPS Reporting to Direct Reports  Divisional Manager (Service - Urbanite) NIL  3. INTERACTION WITH STAKEHOLDERS Internal External Direct  - Service Training team

• Service Support team
• Sales team - Spares team
• Plant team
• R&D team
• Network Development team - Dealerships
• BAFL, Other financers  4. JOB REQUIREMENTS Educational Qualifications Essential  Any graduate from a premier institute.  Desired  B.E. / B. Tech. in Electrical / Electronics Engineering  Work Exp Min 3 Max 8 Industry Specification  Preferably Automotive - 2W / 3W / 4W  Need for travel  High 75%  5. KEY COMPETENCIES Technical / Functional  - Deep Understanding of service processes.
• Dealership Management
• Product Knowledge - Competition Tracking
• Product Quality
• Negotiation and Conflict Resolution  Behavioural  - Continuously raise the bar
• Ensure results with speed
• Meet customer expectations  6. KEY RESPONSIBILITIES  Provide product quality feedback and interface with R&D / plant / vendor teams to resolve issues, if any
• Troubleshooting diagnostic capability based on Automotive electrical / electronics. Resolution of Customer concerns, if any.
• Develop and maintain dealership service workshop standards through established guidelines / processes / Audits Improve Dealership capability by development and training of dealer service personnel Manpower
• Guide dealer team to establish / upgrade / maintain Service Infrastructure in accordance with updated guidelines.
• Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
• Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
• Readiness check for the Network under expansion.
• Provide regular customer feedback on product and competition.
• Warranty audit
• Seamless Installation of Charging Stations through Vendor / Dealer personnel.
• Candidate should be flexible to move to other locations if business demands
• Candidate should know local language spoken in the region The Area Service Manager is also responsible for the territory service requirements with focus on process / product improvement. The ASM would be a part of the Electric Vision of the company.  2. REPORTING RELATIONSHIPS Reporting to Direct Reports  Divisional Manager (Service - Urbanite) NIL  3. INTERACTION WITH STAKEHOLDERS Internal External Direct  - Service Training team
• Service Support team
• Sales team - Spares team
• Plant team
• R&D team
• Network Development team - Dealerships
• BAFL, Other financers  4. JOB REQUIREMENTS Educational Qualifications Essential  Any graduate from a premier institute.  Desired  B.E. / B. Tech. in Electrical / Electronics Engineering  Work Exp Min 3 Max 8 Industry Specification  Preferably Automotive - 2W / 3W / 4W  Need for travel  High 75%  5. KEY COMPETENCIES Technical / Functional  - Deep Understanding of service processes.
• Dealership Management
• Product Knowledge - Competition Tracking
• Product Quality
• Negotiation and Conflict Resolution  Behavioural  - Continuously raise the bar
• Ensure results with speed
• Meet customer expectations  6. KEY RESPONSIBILITIES  Provide product quality feedback and interface with R&D / plant / vendor teams to resolve issues, if any
• Troubleshooting diagnostic capability based on Automotive electrical / electronics. Resolution of Customer concerns, if any.
• Develop and maintain dealership service workshop standards through established guidelines / processes / Audits Improve Dealership capability by development and training of dealer service personnel Manpower
• Guide dealer team to establish / upgrade / maintain Service Infrastructure in accordance with updated guidelines.
• Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
• Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
• Readiness check for the Network under expansion.
• Provide regular customer feedback on product and competition.
• Warranty audit
• Seamless Installation of Charging Stations through Vendor / Dealer personnel.
• Candidate should be flexible to move to other locations if business demands
• Candidate should know local language spoken in the region

Skills Required

Product Quality, Conflict Resolution, Network Development, dealership management system