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Head - Digital Banking - South

ConfidentialChennai

9 days ago

Job description

Key Responsibilities :

Regional Leadership

Develop and implement regional strategies to drive digital adoption in alignment with national digital banking goals.
Set and monitor performance targets that support the bank's broader digital objectives.
Lead, mentor, and support Area Heads and their teams in achieving digital adoption targets and organizational goals.

Program Management

Oversee the planning and execution of digital adoption campaigns and initiatives.

Ensure optimal resource allocation to support customer onboarding and increase digital product usage.

Monitor program outcomes and make data-driven adjustments to improve effectiveness.

Team Management

Manage a regional workforce, including Area Heads, Digital Banking Champions, and Team Leaders.

Build a high-performance, collaborative culture focused on results, innovation, and customer success.

Organize training and development programs to upgrade digital competencies across the team.

Stakeholder Engagement

Collaborate with branches, area offices, internal departments, and external partners for successful program implementation.

Maintain strong working relationships with key stakeholders, including corporate headquarters.

Represent the region in leadership forums, reviews, and strategic discussions.

Performance Monitoring

Track, analyze, and report KPIs related to digital adoption within the region.

Identify trends, challenges, and success stories to continuously refine strategy.

Ensure compliance with internal policies and regulatory standards.

Customer Focus

Promote a customer-first approach in all digital initiatives.

Address customer feedback promptly and proactively resolve issues.

Design and implement digital solutions that enhance the overall customer experience.

Innovation and Continuous Improvement

Identify and implement cutting-edge technologies and process improvements to boost digital adoption.

Stay informed about digital banking trends, competitor practices, and new tools.

Drive a culture of innovation and continuous improvement within the regional team.

Financial Management

Prepare and manage the regional budget for Digital Banking Adoption Services.

Monitor expenses and ensure alignment with financial plans and cost-efficiency goals.

Identify and implement cost-saving measures without compromising service quality.

Risk Management

Proactively identify risks associated with digital adoption and establish mitigation plans.

Ensure all initiatives comply with applicable data privacy, security, and regulatory requirements.

Enforce robust policies to safeguard customer data and banking infrastructure.

Skills Required

Digital Strategy, Data Analysis, Api Development, Ux Design, Regulatory Compliance, Cybersecurity

Head Digital Banking • Chennai