Function - People & Culture
Sub Function - HR Operations
Role Overview
Behind every great employee experience is an HR Operations engine that just works.
From the first day someone joins to the moment they grow, move, or even exit — HR
Ops is the team that makes these transitions smooth, fair, and meaningful. We're
looking for an HR Operations Manager who believes that
the right data, the right
process, and the right experience can shape someone's career. This isn't just about
running checklists; it's about creating moments that matter while removing the friction
from day-to-day HR interactions.
Champion employee experience
- Make every HR touchpoint — onboarding, confirmations, transfers, exits —
simple, supportive, and human.
Be the go-to partner when employees have questions, ensuring they feel heardand cared for
Oversee HR data in HRIS / HRMS platforms, ensuring it is complete, accurate,and career-impact safe.
Guard the accuracy of employee data
Recognize that a single wrong entry can affect an employee's careerprogression.
Keep employee records clean, consistent, and trustworthy, so leaders andemployees can rely on them.
Automate what slows people down
Spot repetitive, manual tasks and replace them with smart automation.Build self-service tools that let employees get what they need instantly, withoutwaiting.
Ensure automation enhances employee convenience without losing the humantouch
Simplify compliance
Make sure our HR practices follow the law and company policy — but do it in away that feels transparent and employee-friendly.
Insights & Continuous Improvement
Use AI-generated dashboards to track key HR Ops metrics (turnaround times,employee query patterns, process efficiency).
Translate data into action by improving processes, reducing errors, andenhancing employee trust in HR Ops.
Use data to tell stories
Turn numbers into insights : help leaders understand trends in retention,engagement, and growth.
Share dashboards and reports that actually drive decisions — not just fillinboxes.
What Makes You a Great Fit
6-10 years in HR Operations, preferably in a fast-scaling or multi-location setup.Strong understanding of HR processes and their impact on employeeexperience.
Comfortable working with HRMS platforms and open to adopting AI / automationtools.
Highly detail-oriented with a strong sense of accountability for data accuracy.Empathetic and approachable, with strong problem-solving skills.Collaborative mindset — you partner with payroll, compliance, and businessteams effectively.
How Success Looks
Employees feel HR Ops is responsive, supportive, and accurate.Repetitive HR Ops work is automated, freeing you to focus on employee needs.HR processes run smoothly — no delays, no bottlenecks.The function is seen as an enabler of employee growth and trust, not just aprocessor of tasks.
Show more
Show less
Skills Required
Hrms, Hris
