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Project Coordinator Signage & LED Solutions (Execution & After-Sales)

Project Coordinator Signage & LED Solutions (Execution & After-Sales)

ConfidentialGurgaon / Gurugram
8 days ago
Job description

Key Responsibilities :

Project Execution Signage & LED Installations

  • Coordinate end-to-end execution of LED / digital signage projects (indoor / outdoor).
  • Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery.
  • Prepare site readiness checklists, power / network requirements, and mounting guidelines.
  • Ensure adherence to installation SOPs, safety standards, and quality benchmarks.
  • Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans.
  • Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports.
  • Support field teams with drawings, configurations, content scheduling, and troubleshooting.

After-Sales Support & Maintenance

  • Serve as a liaison between the client and service teams for post-installation support.
  • Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates.
  • Track performance SLAs including uptime, resolution TAT, and customer escalations.
  • Maintain service logs, issue reports, and preventive maintenance schedules.
  • Monitor ticketing systems, assign tasks to local technicians, and ensure closure.
  • Follow up on warranty claims, spare part logistics, and service documentation.

    • Documentation & Reporting

  • Maintain site handover kits, completion reports, and installation photos.
  • Update project dashboards and generate client-facing weekly / monthly status reports.
  • Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated.
  • Support the finance team with billing triggers based on completion milestones.
  • Maintain escalation logs and service history.
  • Support MIS and compliance reporting as required.

    • Required Skills & Competencies :

  • Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar / colorlight).
  • Excellent coordination, communication, and stakeholder management skills.
  • Familiarity with project management tools, installation SOPs, and basic electrical / networking knowledge.

    • Skills Required

    Project Managment, Sales, Ms Office, Sla Management

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