Customer Service Executive -Voice

Job Summary :

We are looking for a customer-focused professional to handle voice-based customer service operations. The ideal candidate should possess strong communication skills, proficiency in handling customer queries across various platforms, and a commitment to delivering excellent service.

Key Responsibilities :

• Resolve customer queries and complaints in a timely and effective manner
• Respond to customer inquiries through phone, email, live chat, and other digital channels
• Maintain strong product knowledge to accurately explain features and benefits
• Escalate complex issues to relevant teams and follow up for resolution
• Support customers in navigating self-service tools and online platforms
• Document customer interactions, feedback, and resolutions in the CRM system
• Stay updated with company policies, procedures, and industry trends
• Maintain a positive, professional attitude while ensuring customer satisfaction
• Participate in training sessions to enhance service skills and knowledge

Skills Required :

client service, customer support, client servicing, crm, communication skills, microsoft office, multitasking, attention to detail, voice process, hindi, marathi, english

Skills Required

Client Service, Customer Support, Crm, Communication Skills, Microsoft Office, Voice Process