EMEA Logistics Specialist

JOB SUMMARY :

A member of the Supply Chain and Logistics team in charge of coordinating adapted logistics solutions from shipment schedule to effective delivery to customer for Finished Goods and Parts products. Propose and set up logistics solutions, meeting the logistics operational goals, customers and business requirements in line with EU and non-EU regulations and best practices.

Liaise with the 3rd Party Logistics partner, transportation partners, customer service, Demand and Supply Planning team, Sales Operations and European Field Engineers. High percentage of the Service Parts orders are urgent orders for break down situation which must be shipped same day within agreed cut off time in the evening.

PRIMARY RESPONSIBILITIES

Provide support to internal and external customers and interact with Customer Order Service

• Support customer service in their demands and set up appropriate logistics actions
• Confirm status of delivery and expected delivery dates
• Provide proof of delivery when requested
• Provide adequate information about transportation price quotes
• Handle customers complaints and organize product replacement when requested
• Investigate root cause analysis for warehouse and transportation claims
• Organize returns collection and handle returns when received by the warehouse
• Act as customer service for intercompany customers : receive and handle claims, create returns and credits

Organize shipments

Issue and archive shipping documentation

Projects and continuous improvement

KEY / CRITICAL SKILLS & COMPETENCIES

REQUIRED EDUCATION & EXPERIENCE