This job offer is not available in your country.
Technical Help Desk Specialist
Stabdha Pvt LtdPune, Maharashtra, India1 day ago
Job descriptionServe as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. Apply SQL skills to research data, run queries, and investigate root causes of issues. Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. Manage multiple open tickets effectively, prioritizing based on urgency and business impact. Work independently with minimal supervision while also contributing as a strong, collaborative team member. 3–5 years of proven experience in a technical support / helpdesk role with direct customer-facing responsibilities. Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. Strong problem-solving skills with a logical, analytical approach to issue resolution. Highly organized, detail-oriented, and committed to owning tasks through to completion. Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling. Work directly with customers and make a tangible difference in their experience. Sharpen both your technical expertise and professional communication skills. Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
Job Description
Position : Technical Help Desk Specialist
Location : Remote
About the Role
We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.
Important :
- Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
- This is not a BPO / call-center role. Applicants with primarily BPO backgrounds are not eligible.
- We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.
Key Responsibilities
What We Are Looking For (Must-Haves)
Why Join Us?
This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will :
Create a job alert for this search
Technical Specialist • Pune, Maharashtra, India
Related jobs
- Promoted
Technical Support Specialist
AppLogic NetworksPune, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Help Desk Engineer – L1
Razileanspune, maharashtra, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
NIKSUNPune, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
Technical Specialist
BirlasoftPune, IN Perform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance.
Deliver solutions based on requiremen...Show moreLast updated: 30+ days ago
- Promoted
Help Desk Associate (Portuguese & Spanish Speaking Experts)
Olive Green ConsultingPune, Maharashtra, India We’re Hiring : Associate – Help Desk (Portuguese, Spanish & English-speaking).Rotational (including night shifts).SaaS provider in the enterprise technology space, known for innovation, operational ...Show moreLast updated: 3 days ago
- Promoted
Multilingual IT Service Desk Engineer (L0 / L1 Support)
TECEZEpune, maharashtra, in Title : Multilingual IT Service Desk Engineer (L0 / L1 Support).Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Provide first and secon...Show moreLast updated: 18 days ago
- Promoted
Help Desk Analyst
ALIANDOPune, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 3 days ago
- Promoted
Partner engagement Desk specialist
ConfidentialPune Become an expert on Avalaras partner programme, understanding its structure, benefits, and requirements and educate partners.
Expertise with partner portal (PRM) and Salesforce (CRM).Responsible for...Show moreLast updated: 30+ days ago
- Promoted
- New!
D365 F&O Support Specialist
Olive Trees ConsultingPune, IN Our client is a manufacturing company, headquartered in UK with their India office in Bangalore.This role is for a Senior Developer with significant DevOps experience.
Dynamics 365 Application Suppo...Show moreLast updated: 7 hours ago
- Promoted
Service Desk Specialist
EYEGLOBAL SOLUTIONS PVT. LTD.Pune, Maharashtra, India Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login / access problems, navigation support, and basic transaction errors.Unlock Your Futur...Show moreLast updated: 3 days ago
- Promoted
- New!
Team Lead - Helpdesk
SakonPune, Maharashtra, India Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.Conduct regular one-on-one meetings, performance reviews, and team meetings to addr...Show moreLast updated: 16 hours ago
- Promoted
Service Desk Analyst
Tata Consultancy ServicesPune, Maharashtra, India Years of experience : 2-5 years.Atleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking) • Understand and responds in Business Communications • Go...Show moreLast updated: 30+ days ago
- Promoted
HubSpot Implementation Specialist
INSIDEApune, maharashtra, in At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions.
Our diverse services are designed to enhance ...Show moreLast updated: 3 days ago
- Promoted
Service Desk Specialist
Live ConnectionsPune, Maharashtra, India We Are Hiring – Service Desk (L1) Support | Pune & Bangalore.Looking to work with a global leader in Business Process Management?.
Service Desk (L1) Support roles.Freshers (Technical Background) – P...Show moreLast updated: 30+ days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Pune, IN The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 26 days ago
- Promoted
Technical Specialist
FiservPune, Maharashtra, India Responsible for designing and developing enterprise level applications.Provide technical guidance to multiple teams on complex business issues, Architectural blueprints and technical leadership.A T...Show moreLast updated: 18 days ago
- Promoted
Customer Support Specialist
SakonPune, Maharashtra, India Walk-in Drive – Associate / Senior Associate – Helpdesk.Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra.
Associate / Senior Associate – Helpdesk.Manage tickets, track es...Show moreLast updated: 18 days ago
- Promoted
Horizon VDI Support Specialist
Mastech DigitalPune, IN Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the.
VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 3 days ago
- Promoted
Senior Technical Support Specialist
ConfidentialPune Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower peo...Show moreLast updated: 30+ days ago
- Promoted
Service Desk Specialist
Sharp BrainsPune, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 14 days ago