Order Management Business Analyst - Digital Transformation Expert

About our mission-driven company, we combine people, technology, and knowledge to transform clients' businesses.

Our team operates in several key areas including acting as an extension of clients' IT teams, building and managing specialized teams, and offering consultancy, implementation, and IT infrastructure management services.

We create value through high-impact services, motivated professionals, and technology solutions driving digital transformation in the travel-tech sector.

The role involves supporting Order Management processes in ServiceNow ensuring data quality, migration, and process optimization, collaborating with an international team to implement functional requirements and best practices.

Daily tasks involve documenting functional processes, creating reference guides, and monitoring solution quality for large-scale data migration projects and defining functional mappings.

We are looking for a Business Analyst with proven experience in Order Management projects, strong understanding of ServiceNow OM data model and processes, and expertise in large-scale data migration and data quality validation.

Must-have skills include functional mapping, working with large volumes of data, and monitoring and ensuring data quality in OM processes.

Nice-to-have skills include advanced knowledge of ServiceNow OM data model, data governance, familiarity with ETL tools and data architecture.

Soft skills include strong communication and functional documentation skills, analytical mindset, detail-oriented approach, and comfort working in Agile environments.