Chief Technical Operations Specialist

The role of senior system administrator encompasses ensuring the effective operation, security and reliability of IT systems so end users can achieve business objectives.

This position involves resolving complex technical issues, guiding junior staff, overseeing IT projects and driving process improvements.

• Advanced support for incoming service desk requests via phone, email and web portal
• Prioritization of incidents and service requests according to defined processes to meet SLAs
• Installation, configuration and maintenance of servers, desktops and network infrastructure
• Administration of Active Directory, DNS, DHCP and File & Print services
• Hands-on fixes and hardware / software troubleshooting when remote tools are not sufficient
• Management of firewalls, switches, routers and access points
• Design and implementation of network and server solutions including cloud migrations
• Deployment and management of security tools to protect client IT infrastructure
• Leadership and mentorship of junior administrators and service desk staff providing technical direction and performance feedback
• Escalation point for complex technical issues coordinating cross-team resolution
• Management of vendor relationships including contracts renewals and performance tracking
• Overseeing IT projects including planning resource allocation and execution of system upgrades and rollouts
• Establishment and enforcement of IT policies procedures and best practices to ensure compliance and efficiency
• Collaboration with executive leadership and department heads to align IT strategy with business objectives

To succeed in this role you will need advanced technical skills, excellent problem-solving abilities and strong leadership qualities.

You should be able to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.

We offer a competitive salary package and opportunities for professional development and growth.