Technical Support EngineerSutherland • India
Technical Support Engineer
Sutherland • India
1 day ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Technical Support Engineer • India
Related jobs
Product Support Engineer
Astra Security • Nagpur, IN
Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show more
Last updated: 4 days ago • Promoted
Technical Support Engineer
Magic-ray Technology • New Delhi, Republic Of India, IN
Install and set up the equipment and systems.Ensure proper configuration and functionality of equipment.Perform routine maintenance and inspections of equipment to ensure optimal performance.Partic...Show more
Last updated: 6 days ago • Promoted
Technical Support Engineer
People Prime Worldwide • Pune, Republic Of India, IN
They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.
We guide customers from what’s now to what’s next by un...Show more
Last updated: 3 hours ago • Promoted • New!
Lead Technical Support Engineer
Mareana • India
At Mareana, we build Enterprise-Scale AI / ML-powered products for Manufacturing, Sustainability and Supply Chain.We are looking for a highly skilled Lead Support Engineer to oversee day-to-day appli...Show more
Last updated: 1 day ago • Promoted
Technical Support Engineer
IQnext • Nagpur, IN
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach.
IQnext is an integrated, centralized platform that ...Show more
Last updated: 4 hours ago • Promoted • New!
Senior Customer Support Engineer
StitchFin • Nagpur, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 21 days ago • Promoted
Lead Technical Support Engineer
Bhash Software Labs • Republic Of India, IN
Title : Technical Support Lead Engineer (2–4 Years) – BhashSMS.BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs....Show more
Last updated: 4 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Nagpur, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 6 days ago • Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc. • Nagpur, IN
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.Prov...Show more
Last updated: 30+ days ago • Promoted
Product Support Engineer
BrightEdge • Nagpur, IN
PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show more
Last updated: 4 days ago • Promoted
Application Support Engineer
Sycamore Informatics Inc. • Nagpur, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Cyware • Republic Of India, IN
Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, ma...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Lxme • Republic Of India, IN
At LXME, we’re building India’s first full-stack financial platform for women — designed to help.We’re on a mission to create real impact, and.
The Technical Support Specialist is responsible for pr...Show more
Last updated: 21 days ago • Promoted
Technical Support Engineer
Movate • India
Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show more
Last updated: 1 day ago • Promoted
Technical Support Engineer
Sonata Software • New Delhi, Republic Of India, IN
L3 Technical Support Specialist.L3 Technical Support Specialists.Windows, macOS, iOS / Android, Intune, and JAMF.Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.Azure AD...Show more
Last updated: 17 hours ago • Promoted • New!
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Nagpur, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 16 days ago • Promoted
Technical Support Engineer
HDFC securities • Republic Of India, IN
Technical Support Engineer - Application Management.Application Deployment & Management : .Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and ...Show more
Last updated: 7 days ago • Promoted
Technical Support Engineer
Atlassian • Nagpur, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 19 days ago • Promoted