Senior Engagement Specialist

Job Description

• Understand customer requirements and deployments and map them to the solution, provide product implementation and support.
• Knowledge or exposure in SQL Server installations
• Plans and tests DR(Disaster Recovery) exercises.
• Responsible for interfacing with the customer and partners on implementation projects to ensure readiness before implementation
• Investigate failures, collaborates with the R&D team to come up with fixes, and test and release the fixes or patches to customers.
• Designs, develops, troubleshoots and resolves data migration strategies and tools, database integrity issues; performance issues; deadlocks; performance tuning & query optimization
• Detect & resolve issues related to CPU; Memory; I / O disk space etc., installation and configuration of SQL Server and troubleshooting
• Monitor alerts, and proactively fix issues to ensure database systems to work seamlessly
• Communicates impact of issues to Senior Management