Talent.com
Customer Experience Specialist

Customer Experience Specialist

Poshanashik, maharashtra, in
30+ days ago
Job description

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action :

  • https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

  • Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
  • Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
  • Own customer relationships in an external-facing role, primarily with users based in the USA
  • Use CRM tools to manage the customer lifecycle and track engagement
  • Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
  • Work on community engagement strategies to drive retention and reduce churn
  • Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
  • 😍What makes you a match for us?

  • Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
  • Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus
  • Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
  • Should be process-driven, an effective communicator, and appreciate a dynamic work environment
  • Patience, empathy, strong interpersonal & relationship building skills
  • 🚀Working at Posha

  • Equity ownership through our ESOP program
  • Comprehensive wellness benefits to keep you thriving
  • Quarterly reviews built for fast career acceleration
  • And of course working with a team that's genuinely obsessed with great food.

    🍔Discover Posha

  • What users have to say about our Product
  • Twitter love from users
  • How Posha works
  • Our Website
  • Read Our Story 📕
  • Create a job alert for this search

    Customer Experience Specialist • nashik, maharashtra, in

    Related jobs
    • Promoted
    Pricing Specialist - (USA)

    Pricing Specialist - (USA)

    PlattonNashik, IN
    Pricing Specialist – Ocean / Air / Drayage & Multimodal Freight (U.Our services include air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckl...Show moreLast updated: 14 days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    Trantornashik, India
    Job Description : UX / UI Designer.Location : Remote (Afternoon Shift : 3 : 30 PM – 12 : 30 AM IST).We are a forward-thinking digital consultancy dedicated to creating impactful user experiences and scalabl...Show moreLast updated: 14 days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Selections HR Services Private Limitednashik, India
    We’re looking for a dedicated and customer-focused.In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via.You’ll play a key pa...Show moreLast updated: 10 days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    Infogainnashik, maharashtra, in
    Role Summary : Senior UX Designer.Product / Engineering) to solve complex usability challenges and ensure a.What You'll Do (Key Responsibilities). What We're Looking For (Required Qualifications).Deep ...Show moreLast updated: 19 days ago
    • Promoted
    User Growth (0-1 Year Experience)

    User Growth (0-1 Year Experience)

    CleverXnashik, maharashtra, in
    CleverX platform helps researchers connect with world-class domain experts and professionals to conduct online surveys and user interviews. We are known to be one of the most trusted partners in del...Show moreLast updated: 12 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Fwd CreativesNashik, IN
    Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to ...Show moreLast updated: 10 days ago
    • Promoted
    Customer Technical Support Specialist – SaaS Compliance Platform

    Customer Technical Support Specialist – SaaS Compliance Platform

    BigRioNashik, IN
    Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 13 days ago
    • Promoted
    Solution Specialist

    Solution Specialist

    World Wide Technologynashik, India
    Solution Specialists lead several of the pre-sales processes for qualified services opportunities.WWT’s Sales organization is responsible for creating and qualifying business opportunities.The Solu...Show moreLast updated: 14 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Scry AInashik, maharashtra, in
    Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
    • Promoted
    Configuration Specialist (Veeva Vault)

    Configuration Specialist (Veeva Vault)

    vueverse.nashik, India
    The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting us...Show moreLast updated: 14 days ago
    • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    Infogainnashik, maharashtra, in
    As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 13 days ago
    • Promoted
    Nve - Customer Experience Platforms, Lead Engineer T500-11791

    Nve - Customer Experience Platforms, Lead Engineer T500-11791

    Talent500Nashik, Republic Of India, IN
    Talent500 is hiring for one of our client.The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the archit...Show moreLast updated: 14 days ago
    • Promoted
    Microsoft D365 FO Specialist

    Microsoft D365 FO Specialist

    ExusiaNashik, IN
    Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment. This role is focused on driving.Finance & Account...Show moreLast updated: 20 days ago
    • Promoted
    Travel Specialist

    Travel Specialist

    mrotzisnashik, maharashtra, in
    We are recognized as trailblazers in the travel sector, transforming clients' vacation aspirations into tangible experiences through the expertise, passion and commitment of our exceptional team me...Show moreLast updated: 17 days ago
    • Promoted
    Customer Support Specialist (unpaid)

    Customer Support Specialist (unpaid)

    SM Recordnashik, India
    SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 14 days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    JoVEnashik, India
    JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges...Show moreLast updated: 14 days ago
    • Promoted
    Senior User Acceptance Tester [T500-20556]

    Senior User Acceptance Tester [T500-20556]

    Delta Air Linesnashik, maharashtra, in
    Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-...Show moreLast updated: 30+ days ago
    • Promoted
    NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

    NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

    Talent500nashik, India
    Talent500 is hiring for one of our client.The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the archit...Show moreLast updated: 14 days ago