Apply Now : IT Specialist

Job Title : IT Specialist

Location : Mohali

Role Summary :

We are seeking an enthusiastic and technically sound L1 IT Specialist for our internal support team. This role will be the first line of support for IT-related issues and will focus on resolving hardware, software, and basic network problems for internal users.

Key Responsibilities :

• Provide first-level support for laptop and desktop configurations, setup, and troubleshooting.
• Install, configure, and upgrade operating systems and standard software applications.
• Handle basic network-related issues (LAN / Wi-Fi connectivity, IP configuration, etc.).
• Assist with firewall-related tasks such as whitelisting requests and verifying blocked connections (basic level).
• Perform routine hardware maintenance (RAM, HDD / SSD, battery, peripherals).
• Log and document all support activities and resolutions in the ticketing system.
• Escalate complex issues to L2 / L3 support as needed while ensuring timely follow-ups.
• Support IT asset management – tagging, tracking, and inventory updates.
• Maintain and enforce endpoint security compliance (antivirus, encryption, patch updates).
• Support video conferencing setups and remote access tools (VPN, RDP).

Required Skills & Knowledge :

Preferred Certifications :

Why Apply :