Customer Service Executive

Location : Agra

Experience Required :

Minimum 0 to 1 Year

Qualification :

Bachelor’s Degree (Any Discipline)

Language :

Fluent English (Verbal & Written)

Employment Type : Full-time

Salary :

10,000 - 20,000 per month (based on experience)

Industry :

Wellness and Fitness Services.

Company Description :

Go Nature is an online / offline holistic community focused on teaching people to connect more with nature and promote sustainable practices. Founded by Mr. Vishal Saini, a Qualified Naturopath specializing in Food Nutrition, the organization aims to heal and educate individuals on wellness through Naturopathy and Nutrition.

Responsibilities

This is a full-time on-site role for a "Customer Service Executive" at Go Nature in Agra.

Onboard new clients

and ensure a smooth start-to-finish customer experience.

Handle inbound and outbound calls

with professionalism and a solution-oriented approach.

Listen actively and resolve customer grievances

with empathy and effectiveness.

✅ Maintain

accurate records in CRM tools

for all customer interactions and updates.

✅ Ensure timely follow-ups and maintain a high level of customer satisfaction.

✅ Communicate clearly in

fluent English

(both verbal and written).

✅ Collaborate with internal departments to resolve customer concerns efficiently.

✅ Meet performance KPIs, including call quality, response time, and issue resolution.

Qualifications :

Applicants must hold a bachelor’s degree in any discipline.

Knowledge of wellness, naturopathy, or nutrition is a plus.

Proficiency in

English

Communication —both spoken and written—is essential.

Experience using

CRM tools and call management systems.

Ability to multitask and work in a fast-paced environment.

Adhere to approved scripts and tone guidelines while maintaining a natural and engaging conversation style.

Why Join Us?

At Go Nature, we blend purpose with profession—supporting wellness through financial integrity. You’ll work in a collaborative, mission-driven environment with opportunities to grow.

Apply Now :

Send your CV / Resume to :

shreyatomar@gonatureclassrooms.org

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