E-commerce Performance Analyst

Job Title : E-Commerce Data Analyst

Location : Netaji Subhash Place, Delhi, India

Department : MIS

Experience : 3-5 Years

Position Summary :

The E-commerce AM is responsible for managing, analysing, and reporting business data across e-commerce operations. The role ensures requires strong data handling, accurate dashboards, timely insights, and data-driven recommendations to support decision-making, performance tracking, and process improvement.

Key Responsibilities : -

• MIS Reporting & Dashboard Management
• Develop, maintain, and automate MIS reports for sales, operations, inventory, marketing, and financial metrics.
• Create real-time dashboards using tools such as advanced Excel, Power BI, Tableau, or Google Data Studio.
• Data Analysis & Insights
• Analyse daily, weekly, and monthly performance KPIs for marketplaces, e-commerce channels & others.
• Generate insights and variance analyses for management review and decision support.
• Identify trends, anomalies, and improvement areas through data analytics.
• Ability to work with large data sets and use statistical / analytical techniques.
• E-commerce Performance & Mapping
• Monitor marketplace metrics : orders, returns, cancellations, pricing, profitability, and service-level compliance.
• Coordinate with operations, sales, marketing, and finance teams for data validation.
• Ensure accuracy and reconciliation of data across different reporting sources.
• Download, map, and validate data from master and other partner systems.
• Business Collaboration & Process Improvement
• Collaborate with cross-functional teams to resolve data discrepancies and enhance reporting accuracy.
• Demonstrate adaptability to take on new responsibilities and ad-hoc analyses as required by manager & management.
• Identify opportunities to streamline MIS and reporting processes through automation and data integration.