IP Telephony Support Specialist

Company Description

Hubris Technologies focuses on creating reliable and user-friendly communication systems for businesses of all sizes. Through its flagship brand, Dasscom, Hubris offers a comprehensive range of communication products, including VoIP Phones, IP PBX Systems, Call Center Headsets, VoIP Gateways, PoE Switches, and IP Paging Solutions. These solutions are designed to simplify connectivity while ensuring clear, stable, and secure communication. Trusted by organizations worldwide, Hubris simplifies the transition between legacy and modern network systems. With a commitment to innovation, the company strives to empower businesses to connect more effectively with their teams and customers.

Role Description

This is a full-time, on-site role located in Noida for a Technical Support Executive – IP Telephony / VOIP. The responsibilities include providing technical support and troubleshooting for VoIP and IP telephony systems, assisting customers with system-related queries, analyzing and resolving technical issues efficiently, and delivering excellent customer service. Additionally, the role involves ensuring smooth operations of communication systems and supporting clients in maintaining system performance.

Qualifications

• Proficient in Technical Support and Troubleshooting, with expertise in IP telephony and VOIP systems
• Strong Customer Support and Service skills to effectively assist clients and resolve their concerns
• Min 3-4 years hands on experience in IP Telephony / Call center Dialer.
• Analytical Skills to analyze system issues, identify solutions, and implement resolutions
• Ability to work on-site in Noida and efficiently collaborate with teams and clients
• Familiarity with VoIP hardware and software is a plus
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Candidate with relevant field will only be considered.