Client Success Manager

As a client success manager with the RCM team CSM will be responsible for : -Evaluating the clients billing needs. -Creating and educating clients on best practice workflow. -Responsible for data base set up content in the software to ensure best billing practices workflows. -Coordinating all practice billing activities with physician practice and RCM billing teams. -Work closely with the Implementation team assigned to ensure proper system build and billing setup. -Process clearing house enrollment and assist the physician practice to set up EFT as desired, EDI and ERA enrollment -Responsible to set up the client’s system and train staff on using PrognoCIS software based on their workflow using best billing practices. -Daily tracking of operational elements of physician practice to include : encounters (open / closed), timely claims processing, timely and accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up. -Establish and maintain a working relationship with physician practice. -Proactively analyzes the client’s financial health on a monthly basis to identify reimbursement trends, patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients’ financial performance. -Making workflow recommendations to both customer & internal RCM team to improve back office operation. -Creation of Month End Reporting and submission to provider practices -Research, document & train billing teams on specific insurance, coding and documentation requirements. -Research and share billing information pertinent to States and Insurances