Network Voice Avaya IPT L2 - (Indore, India)

Skills :

Avaya IP Telephony, Cisco Unified Communications, IP Telephony, cisco IPT, CUCM, Cisco Jabber, Webex, VoIP Solutions,

The L2 Network Voice / IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony solutions. including Cisco Jabber, Webex, MRA, and Recording Servers. The role requires deep expertise in Cisco Call Manager, SIP, H.323, VoIP protocols, and contact center solutions to ensure high availability, performance, and security of voice networks.

Qualification

Bachelors degree in computer science, Telecommunications, or related field.

Certifications

CCNA Voice / CCNP Collaboration

Microsoft Teams Voice Certification

Avaya, Genesys, or other VoIP certifications

ITIL Foundation

Experience

6-8 Years

Responsibilities (includes All Tasks)

• Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
• Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
• Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
• Troubleshooting & Support (L2 / L3) :
• Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
• Debug SIP, H.323, MGCP, and RTP / RTCP protocols using Wireshark, SIPp, or other tools.
• Provide L2 escalation support for voice-related incidents and outages.
• Monitoring & Optimization :
• Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
• Optimize QoS policies for voice traffic prioritization.
• Perform capacity planning and upgrades for VoIP infrastructure.
• Security & Compliance :
• Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
• Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
• Collaboration & Documentation :
• Work with network, security, and cloud teams for cross-functional projects.
• Maintain network diagrams, SOPs, and change management records.
• Provide 24 / 7 network and security support as required.

Technical Skills / Competencies

MANDATORY

Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)

SIP, H.323, MGCP, RTP / RTCP protocols

Voice Gateway Configuration (ISDN, PRI, FXO / FXS, SIP Trunking)

QoS for Voice (DSCP, LLQ, AutoQoS)

Experience with Cisco Jabber, Webex, and MRA deployments.

Troubleshooting with Wireshark, RTMT, etc.

Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)

Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)

OPTIONAL

Soft Skills

MANDATORY

Skills Required

H.323, Fxs, Rtp, Basic Networking, Webex, Sip Trunking, Acls, Rtcp, Isdn, Cisco Jabber, Wireshark, Routing, Mgcp, Vlans, Firewall, Sip, Fxo