Snow ITOM Technical Consultant

Job Title : ITOM Technical consultant

Year of Experience : 5-12Yrs

Job Location : Noida, Bangalore, Hyderabad, Chennai, Pune

CMDB :

• Experience in Service now CMDB / AMDB processes.
• Experience in CMDB / AMDB data Model and configuration.
• Experience in CMDB assessment and data cleanup activity.
• Experience in Service catalog development
• Knowledge of CMDB Normalization, Identification and Reconciliation jobs.
• Experience in Service now customization.
• Integration experience using SOAP / Restful API.
• At least 2 years of experience in CSDM led CMDB implementation using Service Now platform.
• Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
• Experience in building CMDB health Dashboard and custom reporting
• Good written and communication skills.
• ITIL Foundation Level Certification.

Discovery :

As a technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery Module.

Service Mapping :

As a technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Service Mapping Solutions utilizing the ServiceNow Discovery Module. The ServiceNow Service Mapping technical consultant will play a key role during the planning stage of enhancing auto-discovered configuration data that makes up a Service. Additionally, the technical consultant will understand business service architecture and translate them into technical specifications for Service Map implementation.